Tag Archives: employee’s

Informative And Fascinating Illustration maps

1.This map shows the world divided into 7 sections (each with a distinct color) with each section containing 1 billion people.
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2.This map shows (in white) where 98 percent of Australia’s population lives.
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3. It may not come as a surprise but more people live inside the circle than outside of it.
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4. This map shows what is on the other side of the world from where you are standing. For the most part it will probably be water.
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5. Apparently you can’t get Big Macs everywhere. This map shows (in red) the countries that have McDonalds.
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6.This map shows the
countries (in blue) where people drive on the left side of the road.

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7.This map shows countries (in white) that England has never invaded. There are only 22 of them.
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8.The line in this map shows all of the world’s Internet connections in 1969.
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9.This map shows the countries that heavily restricted Internet access in 2013.
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10.This map shows (in red) countries that were all Communist at one point in time.
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11.This map shows (in red) the countries that don’t use the metric system.
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12.This map shows (in blue) places where Google street view is available.
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13.This map shows (in green) all the landlocked countries of the world.
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14.And this is what the world would look like if all the countries with coast lines sank.

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15.This is a map of the all the rivers in the United States.

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16.And these are all the rivers that feed into the Mississippi River.
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17.This is a map of the highest paid public employees in the United States.
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18.This map shows how much space the United States would occupy on the moon.
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Delta Airlines Employee’s Honor Returning Soldiers

This is at Atlanta, GA Airport. I did not know this but Delta Airlines honors all the soldiers they bring back. I commend the Company and employee’s for doing this. I think its a very honorable gesture on their part.

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Customer Rage !!

You know, I am not one to complain normally, but in recent times I have had a frustrating experience with a particular Airlines, which I don’t care to name, but it has a Kangaroo painted on its tail. Yes this time I complained!

All the good it did as they did not even care to reply. I then decided to write to the CEO of the company to see if I get any results.

I felt I was not treated with the respect I should get as a paying customer  and consequently felt I paid more than I thought I should for the fare. Anyway I wont go into details as I have done that in writing to the Company.

Where I am going with this story? I read an article in the weekend which tells me that dissatisfaction with the service from Companies and their employees are getting more common.

In my opinion I feel that number crunching (marketers, accountants and whoever else in the company that is not particularly productive )in the administration of these companies have become more important than their clients. Hey without those clients there is no company and there is no job for those ‘Number Crunchers’..

The solution to this problem is very simple – Customers are important to your organization so you should be working with them. Ignoring customer dissatisfaction can do unrepairable damage to your business.

Customers are now getting desperate and frustrated with the service they are receiving . Nationalities that they have to deal with and try to have a dialogue with, that hardly speak clear english. I for one whose hearing is not of a 20-year-old any more, continually having to say excuse me I don’t understand, speak slowly or give me someone who can speak english and I can understand

The article  suggested nipping any negative reactions from the customers in the bud well before extreme emotions and rage  emerge.

In my opinion all complaints should be used to benefit the company and to use the information in a positive way  instead of treating it in a negative manner and try to resolve the complaints to the best of their ability. It is the only way a company will grow internally and externally.

MANAGING CUSTOMER COMPLAINTS

Source  Momentum — Magazine of UQ Business School

  • Anticipate potential flashpoint
  • Encourage – even reward – information about complaints
  • Recruit service-minded staff
  • Train staff to deal with angry customers
  • Protect your employees
  • Give front-line staff the power to make discretionary decisions.
  • find out what went wrong – and learn from it.
  • rebuild customer relationships

These to me are very wise words and a  plan for a successful business.

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