Tag Archives: CEO

Good Laugh for Today

Just received this via email from a friend. I laughed my Arse off.

 

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If you’ve ever worked for a boss who reacts before getting the facts and thinking things through, you will love this

Arcelor-Mittal Steel, feeling it was time for a shakeup, hired a new CEO. The new boss was determined to rid the company of all slackers.

On a tour of the facilities, the CEO noticed a guy leaning against a wall. The room was full of workers and he wanted to let them know that he meant business. He asked the guy, “How much money do you make a week?”

A little surprised, the young man looked at him and said, “I make £250 a week. Why?”

The CEO said, “Wait right here.” He walked back to his office, came back in two minutes, and handed the guy £1,000 in cash and said, “Here’s four weeks’ pay. Now GET OUT and don’t come back.”

Feeling pretty good about himself the CEO looked around the room and asked, “Does anyone want to tell me what that goof-ball did here?”

From across the room a voice said, “Pizza delivery guy from Domino’s.”

 

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Survive Crisis No 7

You are driving and about to hit something about to be hit.
I know about this one as I have hit a few Kangaroo’s in my time.

 

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Jeff Payne a former professional race car driver and the CEO of the non-profit  firm “Drivers edge” in Las Vegas.
The three biggest objects you are likely to hit on the road is another vehicle, debris, and wildlife.
Here is advised to either avoid the accident or minimize your damage.

 

a. ESP – Use it. Be ready for the unexpected especially when you sense the traffic is erratic. If the car in front slams on his brakes look to see if the right lane is clear and move over. At least maneuver your vehicle to minimize the impact.
Your brain should be predicting what the surrounding drivers will do. Especially if everyone is driving like mad men. If you are totally focused you will never be distracted. The same goes for motorcycles.

 

b. Embrace smooth and cool – The first instinct when something appears in front of us is to hit the brakes and swerve – No No No – not a good idea. sudden moves could cause you to overcorrect lose control and make the situation worse.

c Minimize the impact. – If you cannot avoid impact, alter it. If you are the only one in the car try to angle it so the front passenger side takes the hit. If you have someone else in the car angle it so you take the hit on your side.

 

d. Focus on the main event. – If you come upon an object in your lane do not fixate on it. Your eyes act as your guide, if something falls off the back of a truck and you stare at it, you will for sure hit it. Look for an escape route and that is where the car will go.

 

e. Hit the gas – The only time you will want to accelerate is when you are about to hit a large animal. If you slam your brakes on before, say hitting a deer the front end of your car will dip and this makes it more likely that the animal will fly up over your hood and come through the windshield. Speeding up before you hit will make the front end rise and confine it to the bumper.
Aim for the rear end. If an animal bolts it does not bolt backwards. You may miss it or at the most graze it. In that case not too much damage will be done.

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Did You Know – 06/24/2013

1.Australia no volcanos

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2. According to AARP 57% of American workers have less than $25,00 in retirement savings.
Source

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3. That Pope Emeriturs Benedict XV1 who is 86 years old will get a post pontiff pension of 40,000 dollars a year. Rather humble don’t you think when Former CEO of Hewlett-Packard Carly Fiorina aged 58 in her 21 million severance deal she will get $200,000 annual pension
Source

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4. People who became blind after birth can see images in their dreams. People who are born blind do not see any images, but have dreams equally vivid involving their other senses of sound, smell, touch and emotion.

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5. The owl is the only bird to drop its upper eyelid to wink. All other birds raise their lower eyelids.
Source

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6. Fire hydrants are commonly color coded to indicate how much water a particular hydrant will provide. This allows for quick decision-making when they are deciding which hydrant to access.
Source

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Customer Rage !!

You know, I am not one to complain normally, but in recent times I have had a frustrating experience with a particular Airlines, which I don’t care to name, but it has a Kangaroo painted on its tail. Yes this time I complained!

All the good it did as they did not even care to reply. I then decided to write to the CEO of the company to see if I get any results.

I felt I was not treated with the respect I should get as a paying customer  and consequently felt I paid more than I thought I should for the fare. Anyway I wont go into details as I have done that in writing to the Company.

Where I am going with this story? I read an article in the weekend which tells me that dissatisfaction with the service from Companies and their employees are getting more common.

In my opinion I feel that number crunching (marketers, accountants and whoever else in the company that is not particularly productive )in the administration of these companies have become more important than their clients. Hey without those clients there is no company and there is no job for those ‘Number Crunchers’..

The solution to this problem is very simple – Customers are important to your organization so you should be working with them. Ignoring customer dissatisfaction can do unrepairable damage to your business.

Customers are now getting desperate and frustrated with the service they are receiving . Nationalities that they have to deal with and try to have a dialogue with, that hardly speak clear english. I for one whose hearing is not of a 20-year-old any more, continually having to say excuse me I don’t understand, speak slowly or give me someone who can speak english and I can understand

The article  suggested nipping any negative reactions from the customers in the bud well before extreme emotions and rage  emerge.

In my opinion all complaints should be used to benefit the company and to use the information in a positive way  instead of treating it in a negative manner and try to resolve the complaints to the best of their ability. It is the only way a company will grow internally and externally.

MANAGING CUSTOMER COMPLAINTS

Source  Momentum — Magazine of UQ Business School

  • Anticipate potential flashpoint
  • Encourage – even reward – information about complaints
  • Recruit service-minded staff
  • Train staff to deal with angry customers
  • Protect your employees
  • Give front-line staff the power to make discretionary decisions.
  • find out what went wrong – and learn from it.
  • rebuild customer relationships

These to me are very wise words and a  plan for a successful business.

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