Tag Archives: airlines

Did You Know – 11/07/2017

 

  1. The French population yearly consumption of butter is around 18lbs per person. Amazing isn’t it considering it has one of the lowest numbers of heart problems.

 

2. Even before we are born we yawn. Studies have shown that even 11 week old Fetus yawns. The activity of yawning is said to be rejuvenating the brain.

 

3.  Most pilots and copilots on major airlines are not allowed to eat the same food –  to avoid the possibility of food poisoning sickening the entire flight crew. Also the risk of being killed in a plane crash for the average American is 1 in 11 million. The risk of being killed in a car accident is 1 in 5,000.

4. Some trees emit chemicals that attract enemies of their enemies. – Trees may look passive and helpless, but they’re savvier than they seem. Not only can they produce chemicals to combat leaf-eating insects, for instance, but some also send airborne chemical signals to each other, apparently warning nearby trees to prepare for an insect attack. Research has shown that a wide range of trees and other plants become more resistant to insects after receiving these signals.
Trees’ airborne signals can even convey information outside the plant kingdom. Some have been shown to attract predators and parasites that kill the insects, essentially letting an embattled tree call for backup. Research has mainly focused on chemicals that attract other arthropods, but as a 2013 study found, apple trees under attack by caterpillars release chemicals that attract caterpillar-eating birds.
Source.

5. Our feet are the home to about a quarter of all the bones in our bodies – There are 26 bones in each foot—one less than in each hand. When we’re born, those bones are mostly cartilage. The bones in our feet only completely harden around age 21.

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Never Do this with Your Points

 

Hint from Skyscanner.com never spend your points on hotels or airline shops.
Skyscanner suggest Velocity Frequent Flyer and Qantas Frequent Flyer offer the most opportunities for point earning and route coverage.

As a guideline, frequent flyer points are worth more in the sky than they are on the ground. Your points typically have more value when it comes to booking flights than they do for purchasing goods through the airline’s store or booking a hotel room.
Points usually have the best value when used for upgrades and purchasing full-priced fares. If you find a flight on sale, it might be worth paying for that flight outright and earning points with it than spending your points and getting nailed with taxes and surcharge fees of the full-price (not sale) fare.

According to the Blogg ‘The Simple Dollar . com‘the best Airline rewards  in America are the following:-

In some cases points also expire, so if you’ve accrued many, be sure to spend them before they disappear.

 

Another interesting fact I read from the Courier Mail Australia that a pet peeve of flight attendants is when a Diet coke is requested. The reason being this drink is especially fizzy because the lower air pressure in the cabin means it is easier for the CO2 to release. In fact, in the time it takes to pour a single Diet Coke, a flight attendant could have also served three other passengers this was confirmed by the blogg These Golden wings. com

So be warned probably not a good idea to order Diet Coke on the trip if you want to keep on the right side of the Attendant.

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Yorkshire Airlines – LOL

Qantas may learn something here! I have probably had one to many red wines but I thought this was hilarious.

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Delta Airlines Employee’s Honor Returning Soldiers

This is at Atlanta, GA Airport. I did not know this but Delta Airlines honors all the soldiers they bring back. I commend the Company and employee’s for doing this. I think its a very honorable gesture on their part.

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Customer Rage !!

You know, I am not one to complain normally, but in recent times I have had a frustrating experience with a particular Airlines, which I don’t care to name, but it has a Kangaroo painted on its tail. Yes this time I complained!

All the good it did as they did not even care to reply. I then decided to write to the CEO of the company to see if I get any results.

I felt I was not treated with the respect I should get as a paying customer  and consequently felt I paid more than I thought I should for the fare. Anyway I wont go into details as I have done that in writing to the Company.

Where I am going with this story? I read an article in the weekend which tells me that dissatisfaction with the service from Companies and their employees are getting more common.

In my opinion I feel that number crunching (marketers, accountants and whoever else in the company that is not particularly productive )in the administration of these companies have become more important than their clients. Hey without those clients there is no company and there is no job for those ‘Number Crunchers’..

The solution to this problem is very simple – Customers are important to your organization so you should be working with them. Ignoring customer dissatisfaction can do unrepairable damage to your business.

Customers are now getting desperate and frustrated with the service they are receiving . Nationalities that they have to deal with and try to have a dialogue with, that hardly speak clear english. I for one whose hearing is not of a 20-year-old any more, continually having to say excuse me I don’t understand, speak slowly or give me someone who can speak english and I can understand

The article  suggested nipping any negative reactions from the customers in the bud well before extreme emotions and rage  emerge.

In my opinion all complaints should be used to benefit the company and to use the information in a positive way  instead of treating it in a negative manner and try to resolve the complaints to the best of their ability. It is the only way a company will grow internally and externally.

MANAGING CUSTOMER COMPLAINTS

Source  Momentum — Magazine of UQ Business School

  • Anticipate potential flashpoint
  • Encourage – even reward – information about complaints
  • Recruit service-minded staff
  • Train staff to deal with angry customers
  • Protect your employees
  • Give front-line staff the power to make discretionary decisions.
  • find out what went wrong – and learn from it.
  • rebuild customer relationships

These to me are very wise words and a  plan for a successful business.

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New Stuff

ShopKick.

ShopKick is an application that you can have on your phone that tracks shoppers and rewards them for visiting stores.
Shopkick feeds them offers in certain stores in the mall that they are shopping.
Some of those stores are Best Buy, American Eagle Outfitters, Macy’s and Sports Authority.

Shopkick is already available for IPhones and coming to Android phones this fall

Check the website for more information.

Hotels will pick up Baggage Fee Tab.

It was reported on Morning Express with Robin Meade, HLN,that because of the complaints about the charge of excess baggage by airlines, some Hotels have decided to reimburse the cost of one of your checked bags.
So far the Hotels that are doing this is:

  • There are 4500 locations around the world
  • Make sure you keep the reciepts, they will not reimburse without a reciept.

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The Branson Style and How to Succeed.

This man has fascinated me since I read his first book. I have watched him grow to an enormous success. I am fascinated by his logic, and by how he meets and greets the world and business, with such confidence and pizzazz. I don’t know him personally, but I feel I do. I love to read about what he is sticking his nose into, what his next projects are. He is so unafraid of failure and so futuristic in his thinking. Branson is the driving force in the centre of a web of over 200 companies that employ over 25,000 people worldwide.

The last time I flew from USA to Australia I flew with “V Australia” which is part of the Virgin airline group. In the past, I have normally, always, flown with Qantas. However, I thought I would give Branson’s airline a go (actually my primary motivation was the price. It was $1,500 cheaper). On the way over to the United States I wasn’t so impressed because we had a 7 hr delay due to fog, but I guess you can’t blame the airlines for that. During the delay I kept thinking I could have been sitting in the luxury of the Qantas lounge if I had been flying Qantas since I am a Qantas club member. Anyway, enough of that.

On my return trip, flying back to Australia, I was totally impressed with V Australia.

Los Angeles airport is the drabbest and most impersonal airport I’ve every experienced in the world. I never encounter very many smiles and the decor is awfully depressing and on top of that, they’re always doing some renovations. In this bleak environment is one shinning contrast… V Australia.

When you walk into the “V Australia” terminal, which was Terminal 3, it is quite a pleasant change. The colors are bright, red, white, and silver. I was there on December 5th so there was a Christmas theme. They had little Christmas trees on every desk and the music was a popular feel good music. It made you feel you were going on holiday. The staff was bright and cheery, such a pleasant atmosphere.

I thought I would tell you that story as a preamble to what I am about to write, about Sir Richard Branson, why he is a success, how he thinks out of the box, and that I have experienced some of why he is a success.
The Source of my information comes mainly from an article in the Australian Business Solutions magazine by the Author Des Dearlove who wrote “Business the Richard Branson Way”

Lessons From Sir Richard Branson

The Virgin Empire has now branched into hotels, consumer goods computer games, music and of course airlines. They have gone into financial products such as pensions, credit cards, loans and life insurance. So as you can see his company is sure spreading its wings.

Branson has distilled Virgin’s four-core expertise.

1. The ability to identify appropriate growth opportunities.

2. The ability to move quickly.

3. The willingness to give day-to-day management control to small operating teams. He says he likes to keep his companies small.

4. The ability to create and manage effective joint ventures.
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