Online and mobile banking are very convenient, but they can create risks if not managed carefully. While your bank employs the highest security measures to keep your account safe, you must protect your devices, passwords, and personal details when using online and mobile banking platforms.
- Never disclose passwords or other personal information in response to an email, phone call or letter purporting to be from Trustmark or another financial institution. Banks will never request this information.
- Always use a secure internet connection to connect to your bank. Look for ‘HTTPS’ at the beginning of the address and the padlock symbol in the browser frame.
- When banking from your desktop, type your bank’s website address into your browser instead of following a link or a bookmark, as they can be compromised.
- When using a mobile banking app, make sure you connect over a secure network rather than a public Wi-Fi hotspot. You can also disable the Wi-Fi and switch to a cellular network. It’s always best to use the mobile banking app sanctioned by your bank.
- Use strong passwords and PINs; use a different password and PIN for each website.
- Ensure you have effective and updated antivirus/antispyware software and firewall running before you log in to your bank account.
- Do not reveal your passwords or PINs to anyone else or write them down.
- If you notice any unusual transactions in your statement, report them immediately.
- Cancel paper statements as they are easily intercepted and read. Instead, opt-in for e-statements and/or register for mobile alerts.